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We work closely with our clients to create the perfect statement piece for their projects. Here’s what to expect from the process.


  1. Fill out the Quote Request form and submit it to us, we'll usually get back to you with a quote in 24hrs. 

  2. Once you’ve received your quote and approved it, we will send you an invoice for 50% deposit.
    We begin the one-on-one design process with you once the deposit has been received.

  3. We’ll work with you to choose the best colours and artwork for your project.
    It takes us seven days to produce a first draft of rendered artwork options for you to review.  

  4. Refer to our 1200 colour chart below to get a sense of the wide variety of colours available.

  5. We’ll make as many adjustments to the artwork as necessary.
    Please keep in mind that we need at least 2 days to turn around each design change request.

  6. Once the artwork is approved by our client, we proceed with manufacturing a 50cm x 50cm physical sample.  This takes about two weeks plus delivery time.

  7. If needed we’ll make colour or artwork changes based on the clients comments of the sample.
    We’ll never move forward with final production until the sample is approved.

  8. Once the artwork and sample are approved we begin producing the final piece.  This takes a minimum of 6 weeks for hand tufted rugs, and 3 months for hand knotted rugs. 
    We’ll always send you photos of the production process to track progress. 

  9. As the rug nears completion we will send you an invoice for the final rug payment, including the shipping fee. Once the final payment has been received, we ship the rug and send you the tracking code.

  10. About 14 days later the rug arrives at your doorstep.

1200 colours

All of our rugs are made from natural yarn fibers with no synthetics.
They are contract grade quality ideal as statement pieces for high and low footfall spaces. 


Signature Grade 

  • 100% New Zealand Wool 

  • 6.5 lbs/square yard density 

  • hand tufted & hand carved

  • 6 weeks production time minimum

Premium Grade

  • 100% New Zealand Wool

  • 60-100 knots/square inch density

  • hand knotted & hand carved

  • 3 month production time minimum

Lux Grade (heirloom grade)

  • 100% New Zealand Wool + 50/50 merino wool & silk blended yarn

  • 60-100 knots/square inch density

  • hand knotted & hand carved

  • 3 month production time minimum


We provide a 5 year warranty against manufactured deficiencies. Get in touch to find out more about our warranties and fire ratings.